Mozilla Hit Hard by Negative Customer Feedback

By: American Decency Staff

Mozilla’s driving out CEO Brendan Eich isn’t sitting well with its customers, according to the company’s feedback page. Eich stepped down on Thursday amid pressure after a weeks-long controversy over his support of traditional marriage nearly a decade ago.

On its site, Mozilla tallies up the positive and negative feedback comments, and the results show that the latter is much higher than the former. For example, the day after Eich’s departure — Friday, April 4 — approximately 94 percent of customers posted “sad” comments, while the remaining 6 percent were “happy” ones.

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